Privacy & Security

What we collect

Ireland Football Skills Lab is a modern football training hub and a small online store in Dublin. If you only read the site, we may see device details that keep pages stable. If you create an account, order a kit, book a session, or write to the desk, we may keep your name, email, phone, delivery address, order history, tracking numbers, session booking notes, and the messages you send. We collect that information to perform a contract, to meet a legal duty, or because you asked us to send a training note. The legal bases we rely on under the GDPR are contract, legal obligation, legitimate interests, and consent where we ask for it.

When you save a kit or a programme, we store that preference so the next visit is faster. We do not collect biometric data. Fitness notes you volunteer stay with the coaches who need them and are not published. They are not a medical file and we do not use them to give medical advice. CCTV, if it is running for safety, is kept only as long as we need it to review an incident.

We may share a name, email, and delivery address with the carrier named at checkout so a carton can leave Grand Canal Street Upper. We may share what a processor needs to take a payment or issue a refund. We may share information if Irish law requires it, or if we must protect the hub, staff, or players from fraud or harm. We do not sell lists. A parent who books for a player under 18 should use an adult email we can reach.

If you ask to stay off a published story, we will not put your name on the training note. We do not buy lists of players from other hubs or from data brokers.

Payments and checkout security

Checkout is encrypted in transit with HTTPS. Payment details go straight to the processor, not into an Ireland Football Skills Lab database. We keep the last four digits, the payment method name, and the order total so we can match a refund. We do not store CVV codes. If a charge looks wrong, write from the email on the order. The euro total on our confirmation is the amount we received.

Cookies

We use a short list of cookies so the cart, login, and session booking stay put. Essential cookies cover the cart, checkout, and security. Preference cookies remember a search or a recently viewed programme. Analytics cookies are anonymous page counts. We do not use third-party trackers for remarketing. You can block non-essential cookies in your browser. Clearing cookies signs you out.

Account and site safety

Passwords are stored hashed. Staff cannot read them. We will never ask for your password by email, chat, or telephone. Order tracking needs both the order number and the email on the order. If you think an account was used without you, contact the desk at [email protected] or +353 1 646 1000 and we lock it. Check the address bar before you pay. Our only storefront email is [email protected].

We limit staff access to people who ship kits, run the desk, coach a booked block, or keep the site up. If we suffer a personal-data breach that is likely to result in a risk to your rights, we will notify the Data Protection Commission and affected people as the GDPR and the Irish Data Protection Act 2018 require.

Your rights and how long we keep data

You can ask us to access, correct, or delete the data we hold, or to stop marketing emails. You may also object to some processing or ask for a portable copy of data you gave us. Send the request from the address on your account. We reply within 30 days. We keep order records as long as Irish tax rules require, then remove what we no longer need. Closed accounts are wiped of profile data within 30 days, except invoices we must retain.

If you are in Ireland or another EEA state, you have rights under the GDPR and the Irish Data Protection Act 2018, including the right to complain to the Data Protection Commission if you are not satisfied. A parent may exercise these rights for a player under 16 whose booking sits on the parent’s account.

We may update this policy. The date at the top is the live version. Privacy questions go to [email protected]. The privacy contact for this hub sits at Grand Canal Street Upper, Dublin, D04 X5X7, Ireland, and can also be reached on +353 1 646 1000. Players train at their own risk, subject to rights that cannot be waived, and that sentence does not reduce your data-protection rights. Training is not medical advice.