Returns Policies

Returns policy

Last updated 1 October 2026. This Returns policy sets out how Ireland Football Skills Lab handles change-of-mind returns, faulty goods, and parcels damaged on the way to you. It applies to goods bought from our store at the modern football training hub at Grand Canal Street Upper, Dublin, D04 X5X7, Ireland. It does not apply to training stories or digital session notes once they have been sent. Write to [email protected] or call +353 1 646 1000. Nothing in this policy limits rights you have under the Sale of Goods and Supply of Services Act 1980 or Irish and EU consumer rules. Training is not medical advice.

You have 14 days from delivery to send back unused, shop-clean kits if you simply changed your mind. Gloves, boots, and unused programmes should still be unused and in a condition we can restock. We photograph stock when it leaves Grand Canal Street Upper. If a return arrives worn, muddy, or in a different size to the order, we may refuse the refund and send it back at your cost. Digital session notes and opened programmes are final for change of mind, because we cannot restock a file or a plan that has left our control. Worn mouthguards and wraps are hygiene items and are final once worn. Players train at their own risk, subject to rights that cannot be waived, and wear after a session is not a change-of-mind return.

The Sale of Goods and Supply of Services Act 1980 and Irish and EU consumer rules still apply. If goods are faulty, do not match their description, or are not of merchantable quality and fit for purpose, you may be entitled to a repair, replacement, or refund. Those rights are not limited to 14 days. A torn seal on arrival is a fault. A preference for a different boot last after you receive a pair that matched its description is a change of mind. We will ask for photos, the order number, and the email on the order. We email a prepaid label for domestic returns. Keep the drop receipt until we confirm we have the box. EU distance-selling cooling-off rights, where they apply, run with this 14-day window unless a legal exception applies, such as sealed hygiene goods you opened or digital content you asked us to supply early.

Start the claim from Track Your Order, or write to the desk if the form will not load. We send the label, you drop the parcel at any DHL point in Ireland, and you keep the drop receipt. Customers outside Ireland who want a change-of-mind return should write first. International postage for change of mind is not prepaid. Faulty international orders are usually refunded rather than sent on a second crossing. The only returns bench is Grand Canal Street Upper, Dublin, D04 X5X7, Ireland.

When the parcel reaches Dublin we inspect it within two working days. Change-of-mind refunds go to the original payment method within 4 working days of that inspection. Original shipping is refunded only when the law requires it or when we shipped the wrong item. If PayPal or a card scheme takes longer to show the money, that delay is theirs. We will send an email when the refund leaves us. The euro amount we return is the amount we received, minus any change-of-mind shipping we are allowed to keep. VAT on a refunded line is reversed with the same refund.

Damaged-in-transit kits are replaced first if we still have the size. Take photos of the carton and the goods before you throw the box away. Do not wear a crushed boot on the floor and then return it as unused. Lost parcels follow the shipping policy: we trace with the carrier, then replace or refund. A missing glove listed on the confirmation is a short shipment. We send the missing piece or refund that line. We pack before 15:00 IST on weekdays.

Exchanges are treated as a return plus a new order when the size or programme you want is in stock. If it is not, we refund. Promotional kits marked as final sale will say so on the product page. Even then, consumer rights for faults still apply. Gift returns need the order number.

Worn mouthguards and wraps sold for session use are not returnable for change of mind once they have been worn, for hygiene. If a mouthguard arrives damaged in a sealed pack we offered, that is a fault and we will replace or refund. Unused programmes that are still sealed may be returned in 14 days. Once the seal or file is opened, change of mind ends. Digital session notes are delivered when we send the link or attach the file. A booked session is a service: if we cancel it we refund or move you as our Terms of Use say.

We may update this policy. The date above is the live version. Questions go to [email protected] or +353 1 646 1000. Write from the email on the order. Ireland Football Skills Lab remains a training hub, not a clinic.